icarol.comiCarol | Crisis, Referral & Helpline Software for Non-Profits

iCarol | Crisis, Referral & Helpline Software for Non-Profits Have questions? info@icarol.com Follow Us! | FREE TRIAL | SIGN IN Home About About iCarol Subscription Information Blog Features Subscription Information Live Chat and SMS/Texting Contact Management Resource/Referral Collaboration and Integration Statistics and Outcome Reporting Volunteer and Staff Management Shift Scheduling Explore All Resources Stay Informed Blog Webinars Guides and Downloads Case Studies Testimonials Hear From Our Customers Submit Your Testimonial Contact Email FAQ Schedule a Meeting More Contact Details Stay Informed ReferralQ and Provider Portal Track CBO capacity, help-seeker status, and more! Watch Now Older Adult and Disability Services Coordinate care, ensure close-loop referral tracking, and practice No Wrong Door philosophies. Learn More Responding to COVID-19 To support you throughout the Coronavirus pandemic, we have compiled resources to help you as you assist your community. Learn More Integrate With Other Systems Integration capabilities are increasingly important to service viability and expansion of revenue sources. With iCarol's integration capabilities you can... Learn More Support Survivors iCarol has the tools you need to walk with survivors on their path of healing. Learn More Get More Funding What’s the key to getting funded? Proving your value by reporting on outcomes. Funding sources of all types, whether internal... Continue Reading Foster Loyal Volunteers Helpline work is arguably one of the most intensive types of volunteering one can do. You invest a lot of time and resources into the screening... Continue Reading Improve Service Delivery People rely on you to provide assistance in their time of need. Whether your service provides active listening, crisis intervention, suicide prevention... Continue Reading Save Time Your day is filled with a variety of tasks. One minute you're checking to see who’s coming in for the next shift, the next minute it’s time to... Continue Reading Protect Confidentiality Clients trust you with their private information. In the process of reaching you and getting assistance, they provide you with highly sensitive... Continue Reading Respond to Changing Communication Needs Some people associate the word “helpline” with “phone” but at iCarol we understand that help-seekers... Continue Reading Strengthen Your Collaborative Relationships When organizations join together to provide a service, they can reach more people across wider areas... Continue Reading FREE TRIAL SIGN IN Make helping others easier. Use iCarol Software to reduce your workload, improve your service delivery and advance your outcomes. How It Works All Features Explore iCarol Our Features iCarol’s web-based software automates and tracks the entire service delivery process for helpline & contact centers. Learn about iCarol Features Join our Feature Overview Webinars Contact us with your question Subscription Information Your low, monthly subscription includes maintenance, data storage, software features, support, and training. See What's Included Tips on Funding new Technology Request Pricing Start a Free Trial Try iCarol before you subscribe – no risk, no credit cards, no obligations. How it works Request a free Trial Convert from another software Training & Support Our Team and tools will stay with you throughout your iCarol experience. Available training & Support options Support for our users Security & Reliability We know your information is confidential and sensitive. So we go to great lengths to secure and protect it. Software Security Features Security Summary Protecting your confidential data Become a member of the iCarol family, and continue to grow and expand your helpline service! Network with helpline staff around the world Attend or watch a webinar Hear from our users Love us? Let the world know and send us your feedback What is iCarol? We’ll help you help more people and make a difference in your community. 1 Minute Overview Video 12 Minute Introduction Video What is Helpline Management Software? Frequently Asked Questions About iCarol Sign up to stay informed Read Case Studies of Helplines using iCarol Why iCarol? iCarol has established a worldwide presence with over 80,000 users. Find out why so many organizations choose iCarol. Discover the benefits Hear from our users Resources for non-profit organizations Start your iCarol journey by clicking the circles. Discover what iCarol is all about, and why it’s the perfect solution for your organization. Explore iCarol What is iCarol? We’ll help you help more people and make a difference in your community. 1 Minute Overview Video 12 Minute Introduction Video What is Contact Management Software? Frequently Asked Questions About iCarol Sign up to stay informed Read Case Studies of Organizations using iCarol Why iCarol? iCarol has established a worldwide presence with over 80,000 users. Find out why so many organizations choose iCarol. Discover the benefits Hear from our users Resources for non-profits Our Features iCarol’s web-based software automates and tracks the entire service delivery process for not-for-profit organizations and contact centers. Learn about iCarol Features Watch our Feature Overview Webinars Contact us with your question Subscription Information Your low, monthly subscription includes maintenance, data storage, software features, support, and training. See What's Included Tips on Funding new Technology Request Pricing Information Start a Free Trial Try iCarol before you subscribe – no risk, no credit cards, no obligations. How it works Request a free Trial Convert from another software Training & Support Our Team and tools will stay with you throughout your iCarol experience. Available training & Support options Support for our users Security & Reliability We know your information is confidential and sensitive. So we go to great lengths to secure and protect it. Software Security Features Security Summary Protecting your confidential data Become a Happy Customer Become a member of the iCarol family, and continue to grow and expand your helpline service! Network with helpline staff around the world Join our regular webinars about new features Hear from our Users Love us? Let the world know and send us your feedback Get Started for Free! Try Us Today! Learn More Request a Demo 1 Minute Overview 12 Minute Introduction Volunteer & Staff Mgmt. Manage contact information, shifts, and other personalized data and communicate using integrated feedback tools, automated emails, internal chatboards, news and events. More Features Online Shift Scheduling Authorized staff and volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered. More Features Contact Management Customizable forms allow calls, chats or other types of contact to be logged and organized within iCarol for easy and secure access and analysis. More Features Live Chat and Texting Offer your service the way it's expected by adding live chat and texting- fully integrated within your iCarol system you will benefit from the robust security and reporting. More Features Information & Referral Organize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery. More Features Statistics & Reporting Analyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports. More Features Become One Of iCarol's Happy Customers Copyright © 2020 iCarol Home Software Features Subscription Info Free Trial About Blog Client Testimonials Overview Video Sign Up to Stay Informed Webinars Training and Support Security and Reliability Sign In Case Studies Guides and Downloads Cookie Declaration Getting Started F...